Last updated: May 2026 | Revault HQ LLC
⚠️ Important: These terms govern the Revault Account Recovery Service specifically. They are separate from and in addition to Revault's general Terms of Service. Please read carefully before submitting payment.
Revault HQ LLC ("Revault," "we," "us") offers a professional account recovery service for Instagram and Facebook accounts that have been disabled, restricted, or banned by Meta Platforms, Inc. ("Meta"). This service involves Revault acting as an authorized representative to communicate with Meta on your behalf and pursue all available recovery avenues.
This is a professional service engagement, not a subscription. Engagement begins upon receipt of your signed agreement, completed intake form, and retainer payment.
Retainer Fee: A non-refundable retainer fee of $500.00 USD is due at the time of intake submission. This fee covers the initial case review, intake processing, documentation preparation, and initiation of recovery efforts on your behalf.
Success Fee: If Revault successfully recovers your account, an additional fee of $2,000.00 USD is due upon confirmation of successful recovery. You will receive a payment link at that time. Failure to pay the Success Fee within 14 days of confirmed recovery may result in referral to collections, and you agree to pay all reasonable collection costs and attorneys' fees incurred in connection with such collection efforts.
Total maximum fee: $2,500.00 USD.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT REVAULT MAKES NO GUARANTEE, WARRANTY, OR REPRESENTATION — EXPRESS OR IMPLIED — THAT YOUR ACCOUNT WILL BE RECOVERED.
All final decisions regarding account reinstatement are made solely by Meta Platforms, Inc. Revault has no direct control over Meta's review processes, timelines, or outcomes. Recovery success depends on many factors beyond Revault's control, including but not limited to: the nature and severity of the policy violation, Meta's internal policies (which may change without notice), the completeness and accuracy of information you provide, and the history and standing of the account.
The $500 retainer fee is non-refundable regardless of outcome, including if recovery is not successful.
For purposes of this agreement, "successful recovery" means the account is reinstated and accessible by the client. If the account is subsequently re-disabled by Meta for reasons unrelated to Revault's recovery efforts, no refund of the Success Fee is owed.
You agree to:
By agreeing to these terms, you expressly authorize Revault HQ LLC to communicate with Meta Platforms, Inc. and its support and review teams on your behalf in connection with the recovery of your account. This includes submitting appeals, providing documentation, and making representations about your account history and ownership. You confirm that you are the rightful owner of the account for which recovery is being sought.
You represent and warrant that all information you provide — including but not limited to your identity, account ownership, the circumstances of the disabling, and any prior appeals — is truthful, accurate, and complete. You acknowledge that providing false information may result in immediate termination of the engagement without refund and may expose you to legal liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVAULT HQ LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE RECOVERY SERVICE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.
Revault's total liability under this agreement shall not exceed the total fees paid by you to Revault in connection with this engagement ($500 retainer).
Revault is not liable for any further actions Meta may take against your account, including additional restrictions, permanent bans, or negative outcomes resulting from Meta's review process.
You agree to indemnify, defend, and hold harmless Revault HQ LLC and its members, officers, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the recovery service; (b) your breach of these terms; (c) any false or misleading information you provide; or (d) any claim that the account you are seeking to recover is not rightfully owned by you.
Revault will handle all information you provide with strict confidentiality and will not share it with third parties except as necessary to perform the recovery service (i.e., communicating with Meta) or as required by law. All sensitive data is stored with AES-256 encryption on a private server. Government-issued identification documents collected during intake are stored with AES-256 encryption and will be permanently deleted within 30 days of case closure, regardless of outcome.
Recovery timelines vary and are entirely dependent on Meta's internal review process. Cases may take anywhere from days to months. Revault will provide periodic status updates but cannot guarantee any specific timeline for resolution.
Either party may terminate this engagement at any time. If you terminate, no refund of the retainer fee will be issued. If Revault determines that recovery is not viable or that you have provided false information, Revault may terminate the engagement without refund. Upon termination, Revault will cease all recovery efforts on your behalf.
This agreement is governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Tuscaloosa County, Alabama for any disputes arising under this agreement.
Any dispute, claim, or controversy arising out of or relating to this agreement or the recovery service shall be resolved by binding arbitration administered in Tuscaloosa County, Alabama, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding. You waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.
These Recovery Service Terms of Service, together with Revault's general Terms of Service and Privacy Policy, constitute the entire agreement between you and Revault HQ LLC with respect to the recovery service. These terms supersede any prior or contemporaneous agreements regarding the same subject matter.
Questions about these terms? Contact us at support@revaulthq.com.
By proceeding, you confirm that you have read, understood, and agree to these Recovery Service Terms of Service in full. You acknowledge that the $500 retainer is non-refundable and that recovery is not guaranteed.
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